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Frequently Asked Questions.
If we have not covered a topic of interest to you here please feel free to email our customer services department info@hydrolab.co.uk.

Q:

Are there other ways I can pay for one of your grow rooms other than online using your PayPal Checkout?

Q: I have just constructed my new grow tent and noticed it smells of new plastic, will this harm my plants?
Q: The construction guide I received with my grow tent shows a tent that is different from the one I ordered?


Q:

Are there other ways I can pay for one of your grow rooms other than online using your PayPal Checkout?

A:

Yes, you can pay using one of the following methods:

1) POSTAL ORDERS

We accept payment by postal order, if you wish to use this method make them payable to: HYDROLAB LIMITED and send to the following address:

Sales Department
Hydrolab Limited
23 Geoffrey Road
Shirley, Solihull
West Midlands
B90 2HW

When sending postal orders please ensure you enclose the following information with them:

1) Your Full Name and Delivery Address
2) A Contact Email Address
3) A note detailing which item(s) you would like to purchase.

Important Note: Please include £11.99 for delivery per item ordered.

2) BANK TRANSFERS

You can pay for you item(s) by transferring payments directly in to our back account using the following information:

Bank: HSBC
Sort Code: 11-42-12
Account Number: 52030861
Transaction Ref: Your Full Name

It is important when making a bank transfer please use your full name as the transaction reference so we can quick identify your payment. Transfer can take between 1-4 working days depending on which bank you use. Once you have made the transfer please contact sales@hydrolab.co.uk with the following information:

1) Your Full Name and Delivery Address

2) A Contact Email Address

3) Which item(s) you have transferred the funds for

Important Note: Please include £11.99 for delivery per item ordered in your transfer to avoid delay.

3) CASH ON COLLECTION

You are more than welcome pay for your item(s) by cash if you wish to collect them. Please contact sales@hydrolab.co.uk to arrange a suitable time to collect.

Q: I have just constructed my new grow tent and noticed it smells of new plastic, will this harm my plants?
A:

No, the odour is non-toxic and will not harm your plants.

The smell of new plastic is due to the manufacturing process used when the grow tents are made. The smell can be reduced by wiping down the interior of the tent using a cloth and soapy lukewarm water. We would recommend wiping down the tent a second time with just a cloth and water to remove any soap residue.

Q: The construction guide I received with my grow tent shows a tent that is different from the one I ordered?
A:

Some of the new sized grow tents may differ from the instruction guide.

We are currently working on a guide for the new sized tents and will make it available here for download soon. If in the meantime you are having difficulty constructing your grow tent, please send an email to info@hydrolab.co.uk.



 

 

 

 

 

 

 

 

 

 

 



 

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