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Frequently Asked Questions.
If we have not covered a topic of interest to you here please feel free to email our customer services department info@hydrolab.co.uk.

Q:

I don't want to pay for my order online, is there another way I can pay?

Q: I have just constructed my new grow tent and noticed it smells of new plastic, will this harm my plants?
Q: The construction guide I received with my grow tent shows a tent that is different from the one I ordered?
Q: If I buy online with my debit or credit card what name will appear next to the transaction on my statement?


Q:

I don't want to pay for my order online, is there another way I can pay?

A:

Yes, you can pay using one of the following methods:

1) POSTAL ORDERS

Postal orders should be made payable to Hydrolab Limited and sent to the following address:

Hydrolab Limited
23 Geoffrey Road
Shirley, Solihull
West Midlands
B90 2HW

When sending postal orders please enclose the following information:

1) Your name and delivery address
2) A contact email address
3) A short note detailing which item(s) you would like to purchase.

Important Note: To calculate your total order value (including shipping) please add the items you require to the shopping basket, insert the postcode where you would like the items shipped to and when prompted and click "Update Cart", this will then give you the total order value. If you need asistance please call: 0844 745 2233.

2) BANK TRANSFERS

You can pay for you item(s) by transferring payments directly in to our back account using the following information:

Bank: HSBC
Sort Code: 40-42-12
Account Number: 52030861
Transaction Ref: Your Full Name

It is important when making a bank transfer please use your full name as the transaction reference so we can quick identify your payment. Transfers can take between 1-4 working days depending on which bank you use, if you bank with HSBC money is transferred instantly. Once you have made the transfer please contact sales@hydrolab.co.uk with the following information:

1) Your full name and delivery address

2) A contact email address

3) Which item(s) you have transferred the funds for

Important Note: To calculate your total order value (including shipping) please add the items you require to the shopping basket, insert the postcode where you would like the items shipped to and when prompted and click "Update Cart", this will then give you the total order value. If you need asistance please call: 0844 745 2233.

3) CASH ON COLLECTION

You are more than welcome pay for your item(s) by cash if you wish to collect them. Please contact sales@hydrolab.co.uk to arrange a suitable time to collect.

Q: I have just constructed my new grow tent and noticed it smells of new plastic, will this harm my plants?
A:

No, the odour is non-toxic and will not harm your plants.

The smell of new plastic is due to the manufacturing process used when the grow tents are made. The smell can be reduced by wiping down the interior of the tent using a cloth and soapy lukewarm water. We would recommend wiping down the tent a second time with just a cloth and water to remove any soap residue.

If you don't wish to clean the tent the plastic smell will disappear naturally after 2 weeks of being out of it's packaging anyway.

Q: The construction guide I received with my grow tent shows a tent that is different from the one I ordered?
A:

Some of the new sized grow tents may differ from the instruction guide.

We are currently working on construction guides for the new sized tents and will make them available here for download soon. If in the meantime you are having difficulty constructing your grow tent, please send an email to info@hydrolab.co.uk.

Q: If I buy online with my debit or credit card what name will appear next to the transaction on my statement?
A: HYDLAB will appear on your debit / credit card statement.


 

 

 

 

 

 

 

 

 

 

 



 

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